Air Rage: Gamification Techniques for Managing Passenger Behavior
Dr. Leon James

Abstract
Air rage occurs under conditions of crowdedness and anonymity. Negative or inappropriate passenger behaviors are occasioned in the context of feelings of alienation and disentitlement. While negative crowd control techniques are necessary to impose limits on specific behaviors relating to security, they need to be applied in the context of a positive community oriented social environment for passengers. Based on gamification techniques used in business and education several crowd management techniques are explained that can be used to create a favorable psychological environment for passengers.

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